- When it comes to shipping, we like to keep it simple!
- When all of your items are ready for dispatch, your order will be processed.
- Royal Mail 48hr Tracked is used for our standard shipping service.
- Your order will be processed on the next working day.
- In busy periods, please allow 48hrs for dispatch.
- If you place an order on a Friday during a busy period, you may not receive your order until the following Thursday.
- If we have to order a product in for you, or if there is a delay, you will be contacted with a clear time frame of when we expect the product to come back into stock.
- Please allow 7 days for your delivery to arrive before contacting us.
- In the event of your delivery not arriving , please contact equibarnuk@outlook.com.
- Upon dispatch, you will receive a tracking confirmation email. If there is a delay with your parcel for any reason after we have posted the order, we will NOT be able to refund you until Royal Mail issue a reason for non delivery - in this event, the parcel will make its way back to us and you will be refunded.
- It is the buyers responsibility to track the parcel after receiving the tracking details from us, however, if you are having an issue, we will be more than happy to help you in resolving any problems.
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